Ford Tourneo Custom (2025) Review
Whether you need one for your business, or as a practical – yet somewhat luxurious – large family car, a minibus still holds significant appeal… Some models could even be described as highly desirable! Where does the Ford Tourneo Custom fit in, however?
We like: Capacious cabin, practicality, high-quality infotainment system.
We don’t like: Feels underpowered when all seats are occupied and a full complement of luggage is on board, too commercial-vehicle-like (in some aspects) to be regarded as a desirable family car.
FAST FACTS
- Model: Ford Tourneo Custom 2.0SiT Trend LWB
- Price: R1 070 000 (January 2025, before options)
- Engine: 2.0-litre 4-cylinder turbodiesel
- Transmission: 8-speed automatic
- Power/Torque: 100 kW/360 Nm
- 0-100 kph: n/a
- Claimed fuel consumption: 7.4 L/100 km
- Luggage capacity: n/a
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Where does the Ford Tourneo Custom fit in?
From the days of David Kramer and the iconic Volkswagen Kombi ads from the ’80s, to the cult following the Mercedes-Benz V-Class now enjoys as a luxury “party bus”, nevermind the taxi industry, which is dominated by Toyota, minivans have occupied a special place in Mzansi’s automotive landscape.
After all, sometimes there is just no other vehicle than a large MPV (or people-mover, if you prefer) that will suffice. From a buyer who is looking for an all-round family/holiday vehicle, and a fleet operator that hauls goods and people almost every day, to a hotel shuttle service that requires a reasonably luxurious transport solution for ferrying guests, the minibus fulfils requirements that no other vehicle type can.
The challenge for the manufacturers of these vehicles, however, is that those prospective customers we mentioned have rather divergent requirements. For some, the ability to offer generous utility space – yes, sheer practicality, far outweighs the need for luxurious trimmings. For the family buyer, by contrast, a full suite of safety- and occupant comfort features is paramount. And for those who want to travel in style, or provide transport with a whiff of luxury, seats can be sacrificed for premium materials, trims and gizmos.
So, where does the Ford Tourneo Custom fit in? The Blue Oval’s minibus (based on an all-new platform and fitted with an impressive array of safety features, plus an up-to-date infotainment system) is priced at just under R1.1 million (January 2025), which seems quite steep, seeing as it is not only significantly more expensive than the admittedly less sophisticated Opel Zafira, but also the popular Hyundai Staria.
And yet, when you consider the Ford Tourneo Custom’s conservative exterior execution and focus on interior space, it appears to be more of a dressed-up commercial van than a focused people-mover…
The question is, then, whether the new Tourneo Custom (at the price) will offer enough of everything to satisfy most of its potential customers, or whether in an effort to please everyone, it has, as the saying goes, tried to sit on 2 chairs at the same time and ended up falling down the middle? Let’s find out.
Compare the specs of the Ford Tourneo Custom with those of the Hyundai Staria and Opel Zafira
How the Ford Tourneo Custom fares in terms of…
Design & Practicality
At 5 450 mm in length and 2 148 mm in width, the Ford Tourneo Custom has the biggest footprint in its segment. Its sheer size is visually exaggerated by the ultra-long wheelbase (3 500 mm). Considering the model’s all-new platform, 1 of the Blue Oval’s goals was clearly to offer segment-leading load space.
With the 2nd- and 3rd-row seats removed, it offers a truly massive 6.8 m3 load volume, suitable to swallow no fewer than 3 standard Euro pallets.
The attention to detail is quite impressive, considering the Tourneo Custom’s commercial-vehicle origins. The combination of a lower floor height, integrated side steps and large apertures for the dual sliding side doors makes it easier to get hefty objects in and out of the Ford. What’s more, the new architecture has reduced the vehicle’s height to below 2 metres, which has the double benefit of easing access to underground car parks, as well as improving aerodynamics, which aids the vehicle’s fuel efficiency.
But what this focus on creating a ginormous (in other words, very usable) load space has resulted in, is a vehicle that looks very much like the commercial vehicle, which it is – at its core, particularly in the fleet-friendly Frozen White hue of our test vehicle. The relatively small (16-inch) wheels (the Zafira and Staria both boast bigger rims) appear lost in the wheel arches and are pushed out to the corners of the vehicle.
Considering the Tourneo Custom 2.0SiT Trend LWB‘s asking prince (just under R1.1 million), perhaps you may want your “family” tourer to look a little bit more special. Of course, looks wouldn’t matter too much for commercial users and it’s worth noting that Ford’s Transit Sport and -Titanium X are due soon, and they look significantly more aesthetically pleasing, but we don’t know how much they will cost (yet).
But back to the Ford’s interior… The Tourneo Custom 2.0SiT Trend (which is available exclusively in long-wheelbase form) offers 3 rows of seats in a 2/3/3 configuration. The 2nd and 3rd rows of seats are mounted on tracks, making it easy to move them around, or even remove them completely.
You can also mount the seats in “reverse” as the 2nd-row seats have their own integrated safety belts. The seats are easier to remove than before as they are lighter than those of the previous model and, to reiterate, access to the cabin is easier because the floor is lower and the side-door apertures larger.
We used the Tourneo Custom for 2 long trips, with the vehicle fully loaded with passengers and luggage on both occasions. There were no complaints about legroom – there is just simply so much space; the load bay remains capacious even when all seats are occupied and the 3rd row is pushed back quite far.
Unfortunately, Ford Motor Company of Southern Africa (FMCSA) has not released load volumes for the model, but we’re quite confident that it is the most capacious vehicle in its segment.
A minor complaint is that the side windows on the sliding doors don’t open, but at least there is rear-seat climate control. Third-row passengers also have access to multiple USB-C ports and a 12V socket.
Move to the front seats and you notice a noticeable shift upmarket. While the driving position is typically bus-like with a commanding view of the road and surroundings, the cloth-upholstered seats offer good support overall, plus a wide range of adjustability, fold-down armrests and even heating (as do the Zafira and Staria, to be fair). Dual-zone climate control, as well as auto lights and -wipers, are present.
The cabin’s most aesthetically pleasing aspect is arguably its large (13-inch) infotainment touchscreen, flanked by a 12-inch digital instrument cluster. The graphics are crisp and clear and this slick-looking setup makes the otherwise workmanlike cabin seem a bit more luxurious. Built around Ford’s SYNC4 infotainment system, it offers wireless Android Auto and Apple CarPlay compatibility as standard.
A wireless charging pad is also fitted. Located low down on the centre console are USB A- and C-charging ports, as well as a 12V socket.
The location of the transmission lever on the steering column has freed up space in the lower part of the cabin, which contributes to the overall sense of spaciousness.
Another nice touch is that there are loads of storage solutions. A minor complaint, however, is that these spaces have no padding or rubberised surfaces, so items do tend to slide around in them.
Performance & Efficiency
For now, only 1 engine is offered in the Tourneo Custom: Ford’s trusty 2.0-litre 4-cylinder turbodiesel (with 1 turbocharger). Ford claims a peak power output of 100 kW at 3 500 rpm, with maximum torque of 360 Nm between 1 750 and 2 500 rpm. The engine is mated with an 8-speed automatic transmission.
On paper, at least, the Tourneo Custom seems a little underpowered, particularly as the Opel Zafira puts out 110 kW and 370 Nm, while the Hyundai Staria produces 130 kW and 430 Nm.
The Ford is a fair bit lighter than the Hyundai, so when driven without load, and pottering around town, the former is unlikely to feel underpowered, though the gearbox is a bit tardy in changing down at times.
However, we encountered some challenges on the 2 aforementioned open-road trips. When cruising at near the national speed limit, with all its seats taken, its luggage compartment loaded to near-capacity and the aircon on full blast to cool the massive cabin, the Ford has precious little power in reserve for overtakes and struggles to maintain speed on uphill sections. This can make it quite frustrating to drive.
In such situations (when the Ford’s operating in full people-mover mode), you are left with no alternative but to almost “flat foot the drive”, which obviously has a negative impact on fuel consumption.
Ford claims an average consumption figure of 7.4 L/100 km, which is comfortably better than that of the Hyundai Staria (8.7 L/100 km), but not as good as the (claimed) figure for the Opel Zafira (6.3 L/100 km).
In our experience, however, the real-world consumption figure will depend largely on your usage pattern. If you will be making use of the Tourneo Custom’s load-carrying capacity more often than not, or travel on the open road at the national speed limit frequently, then expect figures of closer to 10 L/100 km.
Ride & Handling
We’ve mentioned that the Tourneo Custom rides on a new platform, which incorporates an all-new independent rear suspension, all of which benefits ride comfort, handling and refinement. Generally speaking, it is a comfortable vehicle to pilot – more so than Opel’s less-refined Zafira, for example.
But you have to remain wary of the Ford’s bulk. Manoeuvrability is relatively good, with nicely weighted steering and good visibility all-round, but given that long wheelbase, tight turns require forethought. It comes as standard with a 180-degree camera with parking sensors – crucial for this size of vehicle.
It’s also (from a ride quality point of view) a comfortable cruiser; the Ford has sufficient suppleness in its suspension to absorb all but the worst imperfections, but to its credit, the ride is not so soft that it starts to feel like “floating”, which is a common problem with this type of vehicle. Dynamically, Ford has always fought at the front of whatever segment it competes in and, with the Tourneo Custom, that trait lives on.
Several comfort and safety features add to the Tourneo Custom’s long-road cruising appeal – as for the minibus’ lack of grunt, well, you will just have to get used to it. There is adaptive cruise control, a lane-keeping aid, forward-collision avoidance, reverse brake assist (very useful when backing this big vehicle out of a parking spot) and, of course, electronic stability control etc. It also features 6 airbags.
Like most cars these days, it has an annoyingly intrusive driver alert and -impairment monitor, which on our long journeys, kept suggesting extremely frequent rest stops with increasing “firmness” to its tone.
Price and After-Sales Support
The Ford Tourneo Custom 2.0SiT Trend LWB costs R1 070 000 (January 2025), but unlike other Ford models, it’s listed with a 4-year/120 000 km warranty and 6-year/90 000 km service plan included in the asking price. It is also worth noting that the vehicle comes pre-wired for the fitment of a towbar.
Verdict
To reiterate, the Tourneo Custom 2.0SiT Trend LWB is, for now, the only variant on offer, but there are more upmarket offerings on the way (obviously at different price points that are still to be confirmed).
Given its R1 070 000 list price (in January 2025) it is our opinion that, given its overall specification, drivetrain and segment rivals, the Ford Tourneo Custom is priced a little above its station.
Too obviously “commercial” in some aspects, yet impressively modern in others, we could forgive its “blue-collar” characteristics if only it made for a more compelling tourer (remember, we review vehicles with a focus on the passenger-, not commercial market) – as it stands, the Ford simply lacks sufficient punch. That said, the 2.0SiT Trend LWB is only the start; let’s see how this model portfolio expands…
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