7 Things that Roadside Assistance should include
Whether you suffer a mechanical breakdown, a flat tyre, a dead battery or accidentally lock your keys inside of your car, there’s no need to feel despondent when things go awry… If you invest in a roadside assistance service, help will be a phone call away.
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Picture it: You’re cruising down the highway when disaster strikes. You hit an unexpected pothole, which results in a deflated tyre. Or, you’re on your way to a meeting, only to discover you have a flat battery.
These common mishaps can leave you stranded on the side of the road, feeling helpless and frustrated, which is why you’ve decided to invest in roadside assistance. But what do you actually need? Budget Insurance outlines this benefit in more detail so you can get the best service and value for money.
What is roadside assistance?
Roadside Assistance delivers a range of services that can get you back on the road if your vehicle suffers a mechanical or electrical breakdown. Expert roadside assistants are usually qualified mechanics who can resolve simple issues such as flat tyres, empty tanks or keys locked in your car on-site.
However, if the problem is more complex and requires further expertise, your car breakdown service provider will probably have to tow your car to a dealership or garage for repair.
7 Things to Ask When Getting Roadside Assistance
In South Africa, roadside assistance offerings can vary, and not all are equal. It’s not advisable to assume you’re fully covered for any eventuality. To avoid costly mistakes, ask the following questions when you’re looking for an assistance provider:
1. What are your callout limits?
Many providers limit the number of calls per insured vehicle. Ideally, you should be able to call for assistance at least 3 times per year. Make sure you know your policy limits. It’s also important to clarify whether the coverage is limited to a specific geographical area.
2. What services are covered?
What specific roadside services are included in the coverage? Common services include towing, jump-starting a flat battery, tyre changes, lockout assistance and fuel delivery. You also need to confirm if the policy covers all call-out fees and labour or if there are limitations and exclusions.
Typically, if you don’t have roadside assistance, a service provider will charge a fee to come to and charge you separately for their labour. So, make sure your provider covers both services.
3. What is your response time?
Establish what the typical response time is for the provider. In many situations, a quick response can be crucial. Find out if the service offers any emergency assistance or transport in case of a car accident.
4. Are there any vehicle eligibility restrictions?
Some vehicles may not be eligible for roadside assistance based on factors such as the age of the car, weight or extensive wear and tear. Vehicles that may also require specialised services are also ineligible.
5. Will you provide notifications for family members?
Some roadside assistance services can notify your family or designated contacts to let them know what’s happened and how long you’ll be.
Auto & General Roadside Assistance, for example, comes with a complimentary phone application that, when downloaded, can send out an automatic SOS in the event of a car accident or collision.
6. What is the cost or membership fee?
Find out what the membership fees or costs are for the benefit or service so you can compare quotes to find a good deal. Many service providers will offer different tiers of coverage or a discounted option to add the service to your existing car insurance policy.
When you take out Budget Insurance for Third Party, Fire and Theft, Comprehensive Vehicle, Motorcycle, 4×4, Building, or Home Contents, Assist Benefits are included.
7. Can you make trustworthy referrals for repair work?
You might not know who can or should assist you with a particular car issue when your car isn’t working as it should. To avoid causing any further damage or voiding your car’s warranty, many roadside assistance services can refer you to a make and model specialist you can trust.
Get a quote now
Gain peace of mind in knowing that there is always someone available to help you in your time of need. If you take out a Budget Insurance policy, you’ll get the benefit of Road Assist. You never know when disaster may strike, so ensure you have as much protection as possible for your own security.
Remember, if you want to learn more about car insurance or review your car insurance requirements with the help of experts, Budget Insurance’s team is always ready to assist. Contact them on 086 1600 120 or leave your details and they’ll call you back at no expense to you! You can also request an online quote.
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